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Support
If you are an existing customer and in need of support, please reach us through our Ticket System available from your Client Area.
Network Status.
Thursday, 07 February 2019
Parts of Symmcom Client Area not showing information as expected
[Resolved] Feb 8th, 2019 - 05:30 AM MST
Patch has been applied to fix the issue. All necessary information is now displaying correctly in the Client Area. We do apologize for the inconvenience this may have caused.
[Investigating] Feb 8th, 2019 - 01:02 AM MST
Due to a bug in the code of the recent upgrade of Symmcom Client Area, some areas of user's product details were not showing necessary information. A fix is in progress.
[Issue] Feb 7th, 2019 - 09:42 PM MST
Users notified that few areas of the Symmcom Client Area not showing information as expected under Product Details.
Friday, 04 January 2019
Symmcom Client Area Inaccessible
[Resolved] Jan 4th, 2019 - 20:10:02 PM MST
The Symmcom Client Area is now fully accessible normally. Due to PHP update, there was a version mismatch for IonCube which caused the client area inaccessible.
[Issue] Jan 4th, 2019 - 19:42 PM MST
The Symmcom Client Area which is accessible from https://cloud.symmcom.com became completely inaccessible. The Client Area allows users to manage all Symmcom provided services and access Support Ticket System when needed.
Tuesday, 18 December 2018
Scheduled Maintenance
[Scheduled Maintenance] Dec 26th, 2018 - 01:00 AM MST
This is scheduled maintenance to patch operating systems for Web Servers. This patch will upgrade the platform in preparation to launch $1-A-Month Web Hosting packages.
Sunday, 26 August 2018
Latency Issue Causing VPS Service Interruption
[Resolved] Aug 27th, 2018 - 04:42 AM MST
The issue has now been resolved. All VPS connections are functioning as expected.
[Issue] Aug 26th, 2018 - 10:42 PM MST
We have spotted a latency issue which causing some interruption for few VPS users. We will post update when we have details on the cause.
Thursday, 16 August 2018
Symmcom Customer Portal Upgrade
[Completed] Aug 16th, 2018 - 17:450 PM MST
The portal upgrade has been successfully completed. If you experience any issue, please open a Support Ticket.
[In Progress] Aug 16th, 2018 - 14:15 PM MST
The Portal upgrade is now in progress.
[Scheduled Upgrade] Aug 16th, 2018 - 12:30 PM MST
We are in the process of upgrading Symmcom Customer Web Portal to offer our customer a more pleasant experience. The approximate upgrade period is 3 hours. During the upgrade, the portal may become nonresponsive. We will keep you posted if there is an issue during the upgrade.
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