Contact

[email protected]
1 855 796 6269

Support

If you are an existing customer and in need of support, please reach us through our Ticket System available from your Client Area.

Network Status.

[Resolved]  Feb 8th, 2019 - 05:30 AM MST

Patch has been applied to fix the issue. All necessary information is now displaying correctly in the Client Area. We do apologize for the inconvenience this may have caused. 


[Investigating]  Feb 8th, 2019 - 01:02 AM MST

Due to a bug in the code of the recent upgrade of Symmcom Client Area, some areas of user's product details were not showing necessary information. A fix is in progress.  


[Issue]  Feb 7th, 2019 - 09:42 PM MST

Users notified that few areas of the Symmcom Client Area not showing information as expected under Product Details. 

Friday, 04 January 2019

Symmcom Client Area Inaccessible

[Resolved]  Jan 4th, 2019 - 20:10:02 PM MST

The Symmcom Client Area is now fully accessible normally. Due to PHP update, there was a version mismatch for IonCube which caused the client area inaccessible. 


[Issue]  Jan 4th, 2019 - 19:42 PM MST

The Symmcom Client Area which is accessible from https://cloud.symmcom.com became completely inaccessible. The Client Area allows users to manage all Symmcom provided services and access Support Ticket System when needed. 

Tuesday, 18 December 2018

Scheduled Maintenance

[Scheduled Maintenance]  Dec 26th, 2018 - 01:00 AM MST
This is scheduled maintenance to patch operating systems for Web Servers. This patch will upgrade the platform in preparation to launch $1-A-Month Web Hosting packages.  

[Resolved]  Aug 27th, 2018 - 04:42 AM MST
The issue has now been resolved. All VPS connections are functioning as expected. 


[Issue]  Aug 26th, 2018 - 10:42 PM MST
We have spotted a latency issue which causing some interruption for few VPS users. We will post update when we have details on the cause. 

Thursday, 16 August 2018

Symmcom Customer Portal Upgrade

[Completed] Aug 16th, 2018 - 17:450 PM MST
The portal upgrade has been successfully completed. If you experience any issue, please open a Support Ticket.  


[In Progress]  Aug 16th, 2018 - 14:15 PM MST
The Portal upgrade is now in progress.


[Scheduled Upgrade]  Aug 16th, 2018 - 12:30 PM MST
We are in the process of upgrading Symmcom Customer Web Portal to offer our customer a more pleasant experience. The approximate upgrade period is 3 hours. During the upgrade, the portal may become nonresponsive. We will keep you posted if there is an issue during the upgrade.